Privacy policy
Committed to protecting your rights
The Haven – Nepean Women’s Shelter is committed to using your information responsibly. We are guided by the Australian Privacy Principles.
This Privacy Policy helps you understand why and how we collect and use personal information, and what to do if you have questions, concerns or complaints. We will occasionally make updates to this policy, so we will note the date of the last change at the top of the page.
Remember, you are in control of the personal information you have with us. You can choose what to provide to us (including being anonymous or using a pseudonym), and you can change or access these details at any time.
What information do we collect?
The Haven – Nepean Women’s Shelter regularly asks for information that helps us engage with you. For example to process your donation and provide a receipt, or to record your support of a petition or letter to your local MP. It is your choice how much of information you provide (however we might not be able to fulfil a request if you don’t provide information).
Below are some examples of what information we commonly collect:
- Personal details, like name or date of birth
- Contact details
- Payment information for donations
- Online activity
- Your communication preferences
- Conversations by phone or email with our staff and volunteers
In most cases, we’ll ask you for this information directly (for example asking you to complete a donation coupon, or sending you a survey), however some information is collected automatically (like online activity by visitors to our website) or from another source (like updating information that is listed in public directories, or obtaining details for potential future supporters from like-minded organisations or third-party suppliers).
How do we use the information?
We collect personal information in order to fulfil our core work: engaging with the public, raising awareness and fundraising. To help us be effective, efficient and informed, we collect information to ensure a complete and accurate record of your history and engagement with The Haven – Nepean Women’s Shelter. For example we will use this information to keep you updated with issues you are interested in, to provide opportunities for you to support The Haven – Nepean Women’s Shelter work, or to notify you of volunteering roles with us.
We occasionally require external suppliers to assist us in our activities, and may provide your information to them in order to achieve these – for example, emailing a large number of letters to our supporters.
If you want another person to be able to access or change your details on your behalf (a spouse, legal or financial representative) you can let us know in writing, and we will record this permission.
From time to time, we may also use your details to send you information on behalf of like-minded organisations that you may be interested in supporting as a donor or customer. Your details will not be provided to them, and only the information you supply to them directly will be collected for their records. If you would prefer that we do not consider you for these kinds of communications, please send us an email by filling in the form on our contact page.
In any case where we need to share your information with a third party, we’ll ensure this is done securely and only for the purposes outlined above.
How do we secure and store your information?
To protect your privacy and personal information, when you contact us we’ll ask you to confirm your identity by getting you to confirm a few details which we have on record, such as your current address, phone number, and supporter number.
We keep most of your personal information secure in our supporter database, and conduct regular tests and audits to ensure that information is held securely and safely. Physical copies of your information, such as donation forms, are kept securely and destroyed if not needed. Staff and volunteers are required to sign our policies relating to privacy, and police checks are conducted for sensitive roles.
Online activity and social media
We use Google Analytics to track visits to our website, and use this information to track the effectiveness of our website, like visits, length of visit, viewed pages and the technical capabilities of our visitors. While this data is mostly anonymous, sometimes we will connect it to you, for instance in personalising a webpage, or prefilling a form with your details. For more information on our analytics tools, read Google’s Privacy Policy.
We also use tools that tell us when a computer or device has visited or accessed our content, and allow us to tailor advertising both on our websites and through advertising networks on other websites based on your visits or behaviour through cookies on your device. You can control how cookies are used and for what through the settings on your chosen browser. You can also control how your information is used with advertisers through the Network Advertising Initiative, including opting-out from interest-based advertising (click here).
You can also engage with The Haven – Nepean Women’s Shelter through social media, like Facebook, Twitter, Instagram, etc. You can always control how you receive content through each website’s settings. Occasionally, we may get in touch with you via social media if you aren’t a follower by using the details on your record, such as email address. If you prefer we don’t do this, send us an email by filling in the form on our contact page.
Maintaining your details
You can also update or correct the information we have collected or let us know of your preferences for how we communicate with send us an email by filling in the form on our contact page.
Making a query or complaint
If you have a question or a complaint about how we manage your personal information or would like to know more, you can contact The Haven – Nepean Women’s Shelter by sending us an email by filling in the form on our contact page.
If you’ve made a complaint, we will acknowledge that your complaint has been received, and give you an estimate of when we can update you on the status of your complaint.